In order to deliver quality services, we:
- Match nominated Care Workers as closely as possible with the client, with readiness to change the Care Worker in the event of subsequent non –compatibility. And continuing care when regular careworker is away from work.
- Manage Care Services efficiently and effectively to make best use of resources and to maximise value for money for the Purchaser / Service Users.
- Involve service users, carers and families in the provisions, management and development of services, which will be monitored regularly as part of the quality assurance framework ensuring that the service is run in the best interests of our service users.
- Ensure that all service users, carers and families are aware of the procedures of making compliments, comments and complaints.
How we work with our staff
Our Staff understand how to keep people safe and are aware of the process to follow if they had any concerns. Risks assessed are recorded to ensure people are protected from harm and positive risk assessment are used to enable people to develop new skills.
Our Registered Manager and staff understand their responsibilities in relation to the Care Act and Mental Capacity Act 2005. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; LCS in service policies and systems support this practice.
Our Staff receive on-going support from the management team through a programme of regular supervisions and appraisals and they are trained to ensure they have the knowledge and skills to care for people. E.g. Health and Safety, Mental Health and Dementia friendly training, Learning Disability and Autism.
People are treated with dignity and respect by staff who demonstrate a kind, caring and compassionate approach. Staff understand people’s needs and involves others who are important to them in the planning of their care and support. Our Staff seek out activities people enjoyed and encouraged people to experience new opportunities in line with their expressed wishes.
Systems and processes for ensuring the quality of the service are securely and effectively in place. Issues identified are addressed in a timely manner. Services user families and their carers feedback is sought in order to improve our service.
Performance monitoring measures are undertaken including: • Spot checks and supervisions • Managers monthly meetings • Complaints analysis • Quality action planning • Annual appraisals • Expanding best practice and performance: training, induction or competency• disciplinary• monitoring senior staff• quality assurance measures•
Reward and Recognition
We ensure that LCS develops and implements transparent policies with regard to ensuring that the contributions made by staff and volunteers are recognised.